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MyFamilyPhoto FAQ


How do the sessions run?
How many people can I bring?
What if I want to book for more than six people?
Can I bring my pet/s?
Can I book in for a date that isnít open for bookings?
Can I switch from the morning to the afternoon or vice versa?
I made a booking but I need to reschedule due to another commitment. Is this allowed?
What if it rains?
What if we are lost or running late on the day of the session?
What should we wear?
Can I bring my childís favourite toy or blanket?
How can I view my photos after the session?
Can I choose colour or black & white for my photos?
What if I want to buy all of the photos in my gallery?
How can I pay for extra photographs?
Can my photos be retouched?
How large are the digital files?
How do I receive my photos after the session?
Can I purchase prints?
Can I share my photos on social media?
Can I receive the RAW files as part of my package?
What do you do with our photos after the USB is sent?
My child didnít want to take photographs when we arrived at the location for our session. Can I have a reshoot?
Do your photographers have Working with Children checks?
Can I book in for a session if I live outside of Sydney, Melbourne, Perth, Brisbane or Adelaide?
What is MyFamilyPhoto's Privacy Policy?

How do the sessions run?

You book in for a morning or afternoon session in your city. We hold sessions in different locations every month. Our photographer meets you at the location and spends 30 minutes photographing your family in a combination of formal and informal poses. If you have any requests for specific types of photos you can discuss these with your photographer at the start of the session, who will be happy to oblige.

How many people can I bring?

30 minute sessions work well for six people or less, including parents, kids, grandparents, other relatives, or couples. Any more than this and it can be difficult to capture a variety of poses within the allocated time period.

What if I want to book for more than six people?

The $165 session fee covers you for a maximum of six people but you can book for more than 6 people. It is an additional $50 per person. For large groups of 10 people or more, you may prefer to book a private session where we can cater for up to 15 people.

Can I bring my pet/s?

Pets are welcome to come as long as animals are allowed at the location where the session is taking place. Some parks donít allow animals at all, some allow them but only on leash and some allow them only in certain areas of the park where the photographer may or may not be shooting. If you want to bring your pet, please call us on 1300 959 995 to find out more information about the location.

Can I book in for a date that isnít open for bookings?

If you would like to arrange a session on a date when we arenít holding them or that is further in the future than two months in advance, please contact us to discuss organising a private session, which can take place at other times during the week.

Can I switch from the morning to the afternoon or vice versa?

If you are booked in for a session, you can only change the time if there is availability for the time you want. Sometimes sessions will only go ahead in the afternoon or morning, not both, so if you want to attend on a particular date, itís best to book in when session times are open to avoid missing out.

I made a booking but I need to reschedule due to another commitment. Is this allowed?

Session dates can be changed with at least 7 days notice. If you need to reschedule less than a week before your session, a $40 rescheduling fee applies. This is because we reserve a time slot for you and your family which means no one else is able to book in at that time.

What if it rains?

In the case of rain, your photographer will give you as much notice as possible that the session is not taking place (usually at least an hour before your session is supposed to start). A voucher will be issued to you automatically so you can reschedule your session for a future date, without paying any administration fee. You are entitled to a full refund if it rains and you are unable to reschedule.

What if we are lost or running late on the day of the session?

If you are unable to start your session on time or have trouble locating your photographer on the day, you can call them on the phone number that is provided to you when you make a booking to let them know, and they will assist you as best they can. However because other bookings will most likely be arranged after your session, we won't be able to extend your session if you arrive late.

What should we wear?

We encourage our families to wear comfortable clothes that they can sit and stand in. Block colours tend to look better in photos than prints and patterns, and coordinating colours works well too. You are welcome to bring more than one change of clothes for your children if you want to.

Can I bring my childís favourite toy or blanket?

Definitely! We provide a blanket for families to sit on and some toys to help kids smile and look at the camera, but please bring anything else that will help your children to feel comfortable.

How can I view my photos after the session?

We send you a link to an online gallery where you can see all of your photos and choose your favourites. We provide at least 40-50 photographs from the session in the gallery (sometimes more) in a mix of colour and black and white so you can compare. It can take 7-10 days after the session for the files to be added to the gallery.

Can I choose colour or black & white for my photos?

You can choose to receive any of your images in colour or black & white with our $165 packages. If you want to receive your 15 images in both colour and black and white there is an additional $25 fee.

However if you purchase all of your files after the session you will receive them in both colour and black and white.

What if I want to buy all of the photos in my gallery?

15 files are included in all of our $165 packages but you can purchase more if you wish. It is $30 for each digital file or $150 to receive all of the files in your gallery, which we will send to you in both colour and black and white.

How can I pay for extra photographs?

We can either charge the same account you used to make your booking (credit card, debit card or Paypal) or you can use a different card. Alternatively you can deposit the money by bank transfer into our bank account.

Can my photos be retouched?

If you would like something removed in your photos, such as a small scar or blemish, this is easily done. However if you would like slightly more complicated retouching, such as covering up grey hairs, removing fine lines or double chins, this will require an additional fee of $50/hour. We can advise you on the time it will take to do retouching before we begin.

How large are the digital files?

The digital files we send to you on a USB are high resolution, print ready JPEG files that are large enough to be printed as A3 photos. If you wish to have your files in an even larger size (such as for printing a wall canvas) we can provide this to you for an additional $50 fee per photo.

How do I receive my photos after the session?

We will mail a USB to you, with the files you have chosen, which you can share with friends or print for your personal use. The photographer will need to edit the files after you have chosen your favourites, so it can take up to two to three weeks for the USB to be sent.

Can I purchase prints?

At this stage we donít offer prints as part of our packages but we will be very soon. We can also recommend high quality printers in each state, or alternatively, you can use another printer of your choosing.

Can I share my photos on social media?

Absolutely! However as part of the agreement you sign before your session takes place we do ask that you do not alter or on sell your images in any way, such as editing your images yourself using editing software or submitting images to photo stock libraries.

Can I receive the RAW files as part of my package?

Unfortunately we donít offer RAW files, only JPEGs, due to the large amount of data RAW files require on a USB. Also, RAW files can only be opened with certain kinds of software and are not suitable for printing or sharing on social media.

What do you do with our photos after the USB is sent?

We keep all of the images from the sessions for several months afterwards and then we delete them. We use some photos in our print or online marketing when families give us permission to do so. However we will never share your photos if you have stipulated that you donít want them to be shared when signing your session agreement.

My child didnít want to take photographs when we arrived at the location for our session. Can I have a reshoot?

If children are extremely unhappy or unwell on the day of the session (not the day prior) we will do our best to reschedule the session for a later date. However rescheduling depends on availability.

We do everything we can to make children laugh and capture as many photos as we can within the 30 minute time frame, but we canít be certain what their expressions will be in the photos if they are uncooperative.

Do your photographers have Working with Children checks?

Almost all of our photographers have Working with Children checks and are experienced in photographing families and children of all ages.

Can I book in for a session if I live outside of Sydney, Melbourne, Perth, Brisbane or Adelaide?

You can contact us to arrange a private session at a location that suits you.
[ back to the top ]

How do the sessions run?

You book in for a morning or afternoon session in your city. We hold sessions in different locations every month. Our photographer meets you at the location and spends 30 minutes photographing your family in a combination of formal and informal poses. If you have any requests for specific types of photos you can discuss these with your photographer at the start of the session, who will be happy to oblige.
[ back to the top ]

How many people can I bring?

30 minute sessions work well for six people or less, including parents, kids, grandparents, other relatives, or couples. Any more than this and it can be difficult to capture a variety of poses within the allocated time period.
[ back to the top ]

What if I want to book for more than six people?

The $165 session fee covers you for a maximum of six people but you can book for more than 6 people. It is an additional $50 per person. For large groups of 10 people or more, you may prefer to book a private session where we can cater for up to 15 people.
[ back to the top ]

Can I bring my pet/s?

Pets are welcome to come as long as animals are allowed at the location where the session is taking place. Some parks donít allow animals at all, some allow them but only on leash and some allow them only in certain areas of the park where the photographer may or may not be shooting. If you want to bring your pet, please call us on 1300 959 995 to find out more information about the location.
[ back to the top ]

Can I book in for a date that isnít open for bookings?

If you would like to arrange a session on a date when we arenít holding them or that is further in the future than two months in advance, please contact us to discuss organising a private session, which can take place at other times during the week.
[ back to the top ]

Can I switch from the morning to the afternoon or vice versa?

If you are booked in for a session, you can only change the time if there is availability for the time you want. Sometimes sessions will only go ahead in the afternoon or morning, not both, so if you want to attend on a particular date, itís best to book in when session times are open to avoid missing out.
[ back to the top ]

I made a booking but I need to reschedule due to another commitment. Is this allowed?

Session dates can be changed with at least 7 days notice. If you need to reschedule less than a week before your session, a $40 rescheduling fee applies. This is because we reserve a time slot for you and your family which means no one else is able to book in at that time.
[ back to the top ]

What if it rains?

In the case of rain, your photographer will give you as much notice as possible that the session is not taking place (usually at least an hour before your session is supposed to start). A voucher will be issued to you automatically so you can reschedule your session for a future date, without paying any administration fee. You are entitled to a full refund if it rains and you are unable to reschedule
[ back to the top ]

What if we are lost or running late on the day of the session?

If you are unable to start your session on time or have trouble locating your photographer on the day, you can call them on the phone number that is provided to you when you make a booking to let them know, and they will assist you as best they can. However because other bookings will most likely be arranged after your session, we won't be able to extend your session if you arrive late.
[ back to the top ]

What should we wear?

We encourage our families to wear comfortable clothes that they can sit and stand in. Block colours tend to look better in photos than prints and patterns, and coordinating colours works well too. You are welcome to bring more than one change of clothes for your children if you want to.

Read our article on What to Wear to You Photo Shoot.
[ back to the top ]

Can I bring my childís favourite toy or blanket?

Definitely! We provide a blanket for families to sit on and some toys to help kids smile and look at the camera, but please bring anything else that will help your children to feel comfortable.
[ back to the top ]

How can I view my photos after the session?

We send you a link to an online gallery where you can see all of your photos and choose your favourites. We provide at least 40-50 photographs from the session in the gallery (sometimes more) in a mix of colour and black and white so you can compare. It can take 7-10 days after the session for the files to be added to the gallery.
[ back to the top ]

Can I choose colour or black & white for my photos?

You can choose to receive any of your images in colour or black & white with our $165 packages. If you want to receive your 15 images in both colour and black and white there is an additional $25 fee.

However if you purchase all of your files after the session you will receive them in both colour and black and white.
[ back to the top ]

What if I want to buy all of the photos in my gallery?

15 files are included in all of our $165 packages but you can purchase more if you wish. It is $30 for each digital file or $150 to receive all of the files in your gallery, which we will send to you in both colour and black and white.
[ back to the top ]

How can I pay for extra photographs?

We can either charge the same account you used to make your booking (credit card, debit card or Paypal) or you can use a different card. Alternatively you can deposit the money by bank transfer into our bank account.
[ back to the top ]

Can my photos be retouched?

If you would like something removed in your photos, such as a small scar or blemish, this is easily done. However if you would like slightly more complicated retouching, such as covering up grey hairs, removing fine lines or double chins, this will require an additional fee of $50/hour. We can advise you on the time it will take to do retouching before we begin.
[ back to the top ]

How large are the digital files?

The digital files we send to you on a USB are high resolution, print ready JPEG files that are large enough to be printed as A3 photos. If you wish to have your files in an even larger size (such as for printing a wall canvas) we can provide this to you for an additional $50 fee per photo.
[ back to the top ]

How do I receive my photos after the session?

We will mail a USB to you, with the files you have chosen, which you can share with friends or print for your personal use. The photographer will need to edit the files after you have chosen your favourites, so it can take up to two to three weeks for the USB to be sent.
[ back to the top ]

Can I purchase prints?

At this stage we donít offer prints as part of our packages but we will be very soon. We can also recommend high quality printers in each state, or alternatively, you can use another printer of your choosing.
[ back to the top ]

Can I share my photos on social media?

Absolutely! However as part of the agreement you sign before your session takes place we do ask that you do not alter or on sell your images in any way, such as editing your images yourself using editing software or submitting images to photo stock libraries.
[ back to the top ]

Can I receive the RAW files as part of my package?

Unfortunately we donít offer RAW files, only JPEGs, due to the large amount of data RAW files require on a USB. Also, RAW files can only be opened with certain kinds of software and are not suitable for printing or sharing on social media.
[ back to the top ]

What do you do with our photos after the USB is sent?

We keep all of the images from the sessions for several months afterwards and then we delete them. We use some photos in our print or online marketing when families give us permission to do so. However we will never share your photos if you have stipulated that you donít want them to be shared when signing your session agreement.
[ back to the top ]

My child didnít want to take photographs when we arrived at the location for our session. Can I have a reshoot?

If children are extremely unhappy or unwell on the day of the session (not the day prior) we will do our best to reschedule the session for a later date. However rescheduling depends on availability.

We do everything we can to make children laugh and capture as many photos as we can within the 30 minute time frame, but we canít be certain what their expressions will be in the photos if they are uncooperative.
[ back to the top ]

Do your photographers have Working with Children checks?

Almost all of our photographers have Working with Children checks and are experienced in photographing families and children of all ages.
[ back to the top ]

Can I book in for a session if I live outside of Sydney, Melbourne, Perth, Brisbane or Adelaide?

You can contact us to arrange a private session at a location that suits you.
[ back to the top ]

What is MyFamilyPhoto's Privacy Policy?

On Topic Media PTY LTD operates myfamilyphoto.com.au.

We use your Personal Information only for providing and improving the Site. By using the Site, you
agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and
analyze this.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its
absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 03/05/2017 and will remain in effect except with respect to any
changes in its provisions in the future, which will be in effect immediately after being posted on this
page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your
consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us
[ back to the top ]
 
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